Refund Policy
Last Revised: 03 October, 2021
Products purchased from inerthost.com may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by inerthost.com in accordance with the terms and conditions of the applicable product or service agreement.
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if you request a refund with inerthost.com customer service within the refund time frame specified for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
Standard Refund Terms
Annual Plans+ – Within 30 days of the date of the transaction.
Monthly Plans*+ – Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted.
Products with Special Refund Terms
Assisted Service
Refundable after the initial three months.
Domain Name Registrations/Renewals
1. Standard Terms
- New Registration: 3 Days (72 Hours)
- Auto-Renewal (one-year): 15 Days (360 hours)
- Auto-Renewal (multiple-year): 3 Days (72 Hours)
- Manual Renewal: 3 days (72 Hours)
2. Exceptions
- .AU: New Registration / Auto-Renewal / Manual Renewal – 1 Days (24 Hours)
- .COM.AU: New Registration / Auto-Renewal / Manual Renewal – 1 Days (24 Hours)
- .NET.AU: New Registration / Auto-Renewal / Manual Renewal – 1 Days (24 Hours)
- .ORG.AU: New Registration / Auto-Renewal / Manual Renewal – 1 Days (24 Hours)
3. Pre-Registrations
- For gTLD pre-registrations, application fees are non-refundable.
Expert Services
If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Get Started Service
If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Hosting Services
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
Purchased Product w/ Free Domain
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on inerthost.com website and is not subject to any promotion, discount, or other reduction in price).
Website Design Services
Web Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Logo Design: 40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 30 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.
Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
Website Care and Website + Marketing Services: If you purchase Website Care or Website + Marketing Services and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable.
If no requests have been fulfilled with the Website Care or Website + Marketing services, you are eligible for a refund as defined in the “Standard Refund Terms”:
- Annual Plans – Within 30 days of the date of the transaction.
- Monthly Plans (any plan with less than a 1-year term) – Within 48 hours of the date of the transaction.
WordPress Premium Support
Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.
Website Security
Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.
Products Not Eligible for Refunds
- Cloud Servers
- Hosting Connection paid Apps (not refundable once set up)
- Premium Domain Names
- Transfers (if successful)
- All Registrations or Renewals in the following TLD’s are fully non-refundable:
.AI .NU .AM .NZ .AT .CO.NZ .BE .NET.NZ .CH .ORG.NZ .CL .PL .DE .BIZ.PL .DK .COM.PL .ES .INFO.PL .COM.ES .NET.PL .NOM.ES .ORG.PL .ORG.ES .RU .EU .COM.RU .FM .NET.RU .FR .ORG.RU .GG .TC .GS .TK .CO.JP .VE .JP .CO.VE .KR .COM.VE .CO.KR .INFO.VE .NE.KR .NET.VE .RE.KR .ORG.VE .MS .WEB.VE .NL .VG .NO .CO.ZA .BR .COM.BR .NET.BR .ORG.BR - All Registrations or Renewals in the following TLD’s are refundable, except for the condition in parentheses (in which case, they are non-refundable):
.AMSTERDAM (New Registration and Manual Renewal Only) .ARCHI (Manual Renewal Only) .BIO (Manual Renewal Only) .SKI (Manual Renewal Only) .CA (Manual Renewal Only) .CZ (New Registration and Auto-Renewal Only) .IT (New Registration Only) .MX (Manual Renewal Only) .COM.MX (Manual Renewal Only) .PE (New Registration and Auto-Renewal Only) .COM.PE (New Registration and Auto-Renewal Only) .NET.PE (New Registration and Auto-Renewal Only) .NOM.PE (New Registration and Auto-Renewal Only) .ORG.PE (New Registration and Auto-Renewal Only) .PH (New Registration and Auto-Renewal Only) .COM.PH (New Registration and Auto-Renewal Only) .NET.PH (New Registration and Auto-Renewal Only) .ORG.PH (New Registration and Auto-Renewal Only) .SE (New Registration and Auto-Renewal Only) .SG (New Registration and Auto-Renewal Only) .SO (New Registrations Only) .COM.SO (New Registrations Only) .NET.SO (New Registrations Only) .ORG.SO (New Registrations Only) .TW (Auto-Renewal Only) .COM.TW (Auto-Renewal Only) .IDV.TW (Auto-Renewal Only) .ORG.TW (Auto-Renewal Only) .UK (Registration and Auto-Renewal Only) .CO.UK (Registration and Auto-Renewal Only) ME.UK (Registration and Auto-Renewal Only) .ORG.UK (Registration and Auto-Renewal Only)